{"id":993,"date":"2024-03-13T10:17:44","date_gmt":"2024-03-13T09:17:44","guid":{"rendered":"https:\/\/fino.digital\/nachlassbearbeitung\/"},"modified":"2024-05-28T15:01:12","modified_gmt":"2024-05-28T13:01:12","slug":"estate-processing","status":"publish","type":"post","link":"https:\/\/fino.digital\/en\/estate-processing\/","title":{"rendered":"Estate processing"},"content":{"rendered":"\t\t
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Account switching assistance in the event of inheritance: more efficiency, better customer experience\n\n<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In our blog today, we provide an insight into an article from Bankeninformation, a renowned trade magazine of the Volksbanken and Raiffeisenbanken. Written by Aleksandar Jeremic<\/a>, CEO of fino digital and Moritz Hagelstein<\/a>, Head of Business Organisation at Volksbank S\u00fcdheide-Isenhagener Land-Altmark (SILA)<\/a>, the article highlights a pioneering approach to increasing efficiency and improving the customer experience in estate processing.<\/p>

By integrating estate processing<\/a> into the Volksbank SILA<\/a> process, an approach is taken that saves time and increases the quality of customer advice – by a total of 150 hours!<\/strong> A new option is now available to create and process debt collection cases directly in the tool. This integration ensures compliance with all aspects of the Payment Accounts Act and keeps an eye on deadlines in order to offer banks a comprehensive service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Estate processing: automation for seamless integration<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In the past, processing probate cases was often a lengthy and complex process for banks. But thanks to this innovative solution, Volksbank SILA<\/a> can now automate manual tasks and focus more on providing personalised advice to its customers. This not only leads to a significant increase in efficiency, but also to an overall improved customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Improving the customer experience<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The implementation of the estate account switch<\/a> significantly improves the customer experience. Customers benefit from a faster and smoother process when processing estate cases and at the same time receive comprehensive advice and support from Volksbank SILA<\/a> employees.<\/p>

This sophisticated integration of estate processing and account switching shows how banks can use innovative technologies to optimise their processes and offer their customers added value.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\tRead the full article here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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If your bank is also interested in optimising estate processing and improving the customer experience, we are here to help. Contact us to find out more about our pioneering approach and how your bank can benefit from this solution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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WOULD YOU LIKE TO FIND OUT MORE?<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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We are happy to advise you and look forward to getting to know you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Bj\u00f6rn Espe<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Managing Director
Banking DACH<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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In an article, we highlight innovative approaches to increasing efficiency in estate processing. Find out how banks can improve the customer experience through automation and technology integration.<\/p>\n","protected":false},"author":1,"featured_media":858,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[38],"tags":[],"class_list":["post-993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fino-account-switching-en"],"_links":{"self":[{"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/posts\/993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/comments?post=993"}],"version-history":[{"count":0,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/posts\/993\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/media\/858"}],"wp:attachment":[{"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/media?parent=993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/categories?post=993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fino.digital\/en\/wp-json\/wp\/v2\/tags?post=993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}